You have a contractual right to request a refund within 14 days of purchase, provided your total playtime is under two hours across any purchases of the same title. To initiate a refund, please reach out to our support team. Important details: You can download a free launcher to test the game for a limited duration. This game requires a stable internet connection for cloud streaming; instability may lead to disconnections. To ensure service quality in your area, use the free launcher for testing. Accessing the cloud service requires an account, and both the launcher and a purchasable Access Pass are needed for unlimited gameplay. For further information on cloud streaming software, check our Support section.